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Exquisite Melts are solely focused on providing products that not only meet customer expectation but exceed them. However, if you are not completely satisfied with your purchase for any reason, you may return them to us for a full refund/store credit or exchange.
To return an item, please email: Exquisitemeltsco@gmail.com to confirm the reason you are returning the product. Please allow a minimum of 24 hours before we respond to your request.
All returns must be post marked within 14 days of the purchase date. Please note, if you request to return a product after the 14 days has elapsed you will not be eligible for a refund. All returned items must be in new and unused condition and remain unopened. If the returned items have been opened, then you will not be eligible for a refund.
Sales items are exempt from our returns policy. Only full priced items may be refunded or exchanged in line with our refund policy.
Please note that you will be responsible for any charges associated with the return of the products, unless otherwise stated. We strongly recommend that you use a trackable method to return the items. Shipping costs are non-refundable.
After receiving your returned item, Exquisite Melts will inspect the condition of the product before confirming, via email, that you are eligible for a refund. Please allow a minimum of 48 hours to process your return. For payments taken from a bank account or PayPal balance, money will be refunded back into the customers PayPal balance. Typically, refunds will be completed in five to seven days, but may appears instantly as “Pending” in the customer PayPal account.
If you have any additional questions please do not hesitate to contact us and a member of our team will be more than happy to assist.
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